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Turnaround

The turnaround time on your order with Kader Printing starts when you’ve paid in full or your 35% deposit on orders over $500 has been received and we have all information required to complete your order (all artwork, working /correct tags, all fonts required for editable tags, all shipping info, pantone color numbers if necessary for mix, etc.). Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 14 to 21 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of digital mock ups could also result in production delays. Each finishing service will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turnaround time.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Kader Printing's control (ie: weather delays, shipping errors by the supplier, Holidays, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Minimums

Currently Kader Printing does not have minimum orders on textile merchandise.  Our price point breaks are at 1, 6, 12, 24, 50, 100, 150, 250, 350, etc.

Terms of Payment

A 35% deposit must be paid in full for orders over $500.00 before the order begins unless otherwise approved by Kader Printing staff. If you pay via check, the turn around time clock on your order will not begin until your check clears. There is a 2.8% processing fee on all credit card and paypal payments.

*The remainder of the amount due must be paid in full at the time of pick up or prior to shipment being made unless an alternative payment arrangement has been discussed and agreed upon by both parties.

For established clients with a 12 month payment history with Kader Printing, the payment terms could be either:

35% deposit and 30 days to pay remainder with late fee of 5% applied every 7 days the payment is late if paid past the 30 days

or

0% deposit down and payment due within two weeks of shipment/pickup with a late fee of 5% applied every 7 days the payment is late if paid at a later day.

Example: Acme, Inc. emails Kader Printing about placing a T-Shirt order. Kader Printing sends Acme a Quote. Acme approves the quote and Kader Printing sends an Invoice. Acme waits 3 weeks, then pays the deposit for the order. Once payment is received and clears, Kader Printing places the order on the schedule.

 

 

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print with instructions if not a standard print location. Please contact us to discuss if your image desired location would be standard or not. 

Text must be converted to outlines/rasterized. Printing can only be as good as the artwork. Kader Printing will not be responsible for poor quality printing due to poor artwork. Please contact us for file prep information for more details. Kader Printing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

If you require a color that is not among our standard ink colors, you must provide us the pantone color number for matching.  Keep in mind any color you are viewing on your computer screen or phone will not match up to a pantone color chart chip exactly.  We ask that you also keep in mind that even with today’s sophisticated, computerized mixing technology, custom colors can still not be 100% the exact shade you are specifying but they come extremely close.   

Art Approval | Order Proofing

It is very important you look over every detail of your artwork prior to sending, as this is how your garments will print. Kader Printing will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after Kader Printing approval of artwork will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt could result in production delays. 

Max Imprint Sizes

Please note that not all shirts are sewn exactly the same. Kader Printing’s general standard print size for adult men’s is 12 inches wide by 14 inches long as a "safe" zone to avoid printing on any seams or edges for those sizes. Ladies specific shirts is smaller.  If you would like images printed larger this could result in over printing on smaller sizes or over seams.  Please discuss image sizes with Kader Printing prior to determining your print size to ensure your vision can become a reality.

Kader printing can do oversized and all over printing.  These images will need to be discussed with our staff prior to committing to a completion date. 

NOTE: Any print that goes over a seam can result in imperfections in the print. (Which can be very cool-looking, if you're into that but we cannot guarantee imprint quality at that point.)

Screens

We don’t charge setup fees but we will charge for your screens on oversized prints.  Please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.

Example: Acme, Inc. orders 40 Girls shirts and 60 Unisex shirts with the same design, but sizes the design differently for the two sets of shirts. Kader Printing will have to make two sets of screens. Acme, Inc. will be charged the Quantity pricing for the Girls shirts and Quantity pricing for the Unisex shirts, NOT the total Quantity pricing.

 

Out of Stock Items

Kader Printing is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Collar & Seam Printing

Although Kader Printing has the latest equipment available for our manual shop, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

Hoodie Printing

Although Kader Printing has the latest equipment available for our manual shop, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Kader Printing will not be responsible for these inconsistencies.

Specific Measurements When Printing

There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Kader Printing will not reprint or refund these shirts. Industry standard placements will be used where not specified for full front, sleeve, pocket, back prints are concerned.

Changes to Your Order after Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: Acme places an order for 100 Anvil 980 shirts in Black. Kader Printing then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Kader Printing has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.

Cancellations & Restocking Fees

Cancellations made after order has been placed will be subject to a 30% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Example: Acme places an order for 99 shirts. Kader Printing then orders the shirts to prepare for printing. Two days later, Acme needs to cancel the order (for any reason). Kader Printing has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. Kader Printing refunds Acme for their order minus necessary cancellation fees.

 

 

 

Must-Have Dates

Kader Printing will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.

Shipping

Kader Printing cannot be responsible for any shipping delays caused by the shipping company.

Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Holidays

Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • The Day After Christmas
  • New Year's Eve

 

Under-Runs & Spoilage

Due to the nature of this business, Kader Printing will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

Kader Printing will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Kader Printing is only responsible for the $7.50 you would have paid us for the shirt).

Returned Checks

There will be a $30.00 returned check fee.

Pricing

Kader Printing reserves the right to change pricing without notice.  We utilize four distributors for our merchandise but cannot guarantee they will not raise prices at any given time.  We do our best to price shop for you and carry that savings on to you through those four distributors.

Example: Acme, Inc. looks at the pricing on Kader Printing's website on Monday. On Tuesday, Kader Printing changes the pricing on their website due to rising cotton prices. Later that day, Acme, Inc. contacts Kader Printing unaware that the prices have changed since the day before. Acme, Inc. places an order and is charged the most up-to-date pricing.

Garment Disclaimer

Kader Printing is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Kader Printing cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.

Satisfaction Clause

Kader Printing will not be responsible for your satisfaction with the garments printed on you have chosen or the printed artwork you have sent. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Print Placement:


Not all prints can be achieved through conventional screen printing. We will do our absolute best to match your requests / shirt templates but your shirts will not always look EXACTLY as they do on your computer screen in real life. With printing over seams, collars, and zippers comes issues of ink-buildup and ink not always filling in gaps right next to the seams. When printing onto the sleeve, collar, and shoulder area the print will not always be able to go as far onto the sleeve or onto the collar as you’re wanting, but we will always print the image as offset as we can. We will let you know if something is impossible, but feel free to throw any projects our way.

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Kader Printing will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Kader Printing also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Kader Printing does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer. 

Claims & Reprints

We go to great lengths to try to ensure that every order that leaves our shop is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email amy@kaderprinting.com to submit your claim. If Kader Printing is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error that exceeds our spoilage rate or offer a refund.  We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Kader Printing will not be responsible for any shirts sold or given away prior to returning the order.

Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Kader Printing, we are only responsible for the reprinting of the remaining 85 shirts).

What we consider a misprint:

Each item is handmade, hand loaded and hand swiped.  There will be inconsistencies in prints at times but misprints are considered to be image prints off register, crooked by more and a ½ inch, off center by more than ¾ inch, image washout, cracking in less than 20 washes, coverage not 100% of the tee color from ink color.  Please make certain to care for you hand printed item properly and wash in cool water, no bleach, tumble dry inside out in less than warm dryer for maximum longevity of print and garment life.

 

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